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Resilience & Wellbeing

Our specialist team in the Support Hub is here to support you to stay safe and well, we are located within the Community Hubs meaning we are there for you!

We offer a good conversation and will provide person-centred support on a variety of matters and can also signpost you to a more specialist service if needed which are usually available from the Hubs. Your wellbeing is important and the team will discuss any concerns which you may have about your personal circumstances.

We can support you with:
  • Mental/physical health concerns
  • Sexual health and relationships
  • Drug/ Alcohol awareness
  • Bullying including online safety and cyberbullying
  • Financial circumstances
  • Housing problems
  • Keeping you safe and well is a priority and help is always at hand if you need it

Sooner or later we all go through tough times. We might seem OK on the outside, but inside we're struggling. That's OK - you're not alone!

Anyone living in Hartlepool aged 16 and over can join Togetherall which is a safe, anonymous 24/7 online community where people support each other to improve their mental health and wellbeing. 

That help can come in many forms. For some, it's simply seeing there is no judgement, knowing they are not alone in how they feel. For others it's receiving supportive comments, having conversations about similar life experiences, helping to break down barriers by normalising the discussion around mental health and wellbeing, enabling them to feel more in control of their emotional health. 

Togetherall doesn't use real names and takes people's anonymity very seriously. It's monitored around the clock by licensed mental health professionals called Wall Guides, who interact with the community - members can reach out to them directly at any time. 

Access to Togetherall for people living in Hartlepool has been made possible thanks to Hartlepool Borough Council partnering with Togetherall and it's completely free for anyone wanting to use it. This means that it is available to anyone accessing the Hartlepool Jobs & Skills Service.

Once people are a member they can use a range of tools and services. They can connect with other people who are experiencing similar thoughts and feelings, keep track of their thoughts in their own online journal, identity and work towards their goals, understand what they've experienced and track their progress. 

They can also take part in online sessions – from improving their sleep to managing social anxiety and coping with grief and loss – where they can connect with others with shared experiences and share tips on what's working. 

It only takes a few minutes to sign up to Togetherall - people give themselves an anonymous username, key in their Hartlepool home postcode and their date of birth and their journey to better mental health has begun.

To find out more, visit



  • Samaritans
    116 123
  • Police, Ambulance, Fire Brigade – Emergency Only
  • Police Non-emergency
  • Medical Non-emergency
  • Childline
    0800 1111
  • Citizens Advice Bureau
    0808 278 7967
  • CAMHS (Crisis Line)
    03000 132 000 Option 6
  • Harbour: Domestic Violence Support
    03000 202 525
  • Harbour: Hartlepool Refuge
    01429 277 508
  • Hartlepool Cares: Caring Support
    01429 283 095
  • SARC Sexual Assault Referral Centre
    01642 516 888
  • Alliance Counselling
    01642 296 052
  • Impact on Teesside: Psychological Counselling Service
    01642 573 924
  • Let’s Connect: Mental Health & Wellbeing Service
    01429 269 303
  • Shout – Text Service for Crisis Support, Anytime Anywhere
    Text 85258
  • Halo Project: Honour Based Violence Support
    01642 683 045
  • Hart Gables: LGBTQ+ Service
    01642 675 509
  • We Are With You: Substance Misuse
    0300 303 3781
  • Change, Grow, Live: Drug and Alcohol Recovery Service
    08000 522 050 (24 Hour)
  • Togetherall: Online Community for Mental Health & Wellbeing
  • Hartlepool Homeless and Housing Advice
    01429 266 522
  • Hartlepool Foodbank
    01429 598404

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